Return, Refund & Exchange Policy:
- LTP Designs is committed to delivering to you high-quality, thoughtfully-designed premium products. However, if you happen to receive a damaged product or the product that you did not place an order for, we initiate a pick-up and deliver a brand new product at your doorstep. These orders cannot be canceled.
- For damaged products, read the Warranty section on the page below.
- However, if you receive the product in perfect condition and you do not like it and wish to return our product due to any subjective/unknown reason. you may initiate a return request by writing to us on [email protected] within 24 hours of order delivery and then self-ship the product in the original packaging back to our warehouse within 72 hours.
- Once we receive the product, we will run a quality control check and refund the full amount by deducting Rs. 250 return charges. Any damage to the product will disqualify you for a refund.
- All LTP Designs products come with a one-year manufacturing warranty.
- The warranty provided for herein applies only to the first purchaser or gift recipient of the product. This warranty covers only manufacturing defects and does not cover any damage caused by misuse – such as transportation of unusual items, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids or transport damage.
- If the product is to be replaced and the product is no longer available, we will substitute a comparable LTP Designs product. Or you may choose a product of your choice from our current collection of the equivalent amount or lesser. Requests for balance amount refunds will not be entertained.
- The warranty provided herein is limited to the value of the product.
- To claim the warranty, email us at [email protected] with subsequent photographs. If the photographs does not justify your claim, we will request you to ship the product to us and if the replacement is qualified, we will refund the shipping charges.
- You can arrange a pick-up with us at an additional cost.